First of all, I’d like to note, that we’ve been in a rather unique position as compared to other visits, because we actually visited a very mature company, but we talked to the people who had been there since the very beginning, so we can give opinion on two sides here: SME and large company.
The early days of ARM demonstrated a very evident set of contextual factors for SME’s:
· Strategy aimed at gaining a large market share.
· No real cash-flow challenges (the company was a pretty well financed JV), but quite capital constrained (once the initial investments burnt out they had to sustain themselves, so it was crucial to secure the deals and deliver in time).
· Organizational structure was more than flexible: with an initial team of just 12 engineers + CEO there were no other options. People had to try multiple hats, and there was no clear hard structure in place.
· Decision making was super-fast.
· On the culture side: VERY customer-focused (and having browsed around a bit after the visit I have a feeling that ARM is still one of the most customer-focused companies on the market these days).
· Innovations: I think the most innovative thing about ARM was the business model (the designs themselves are innovative by definition, so it’s not really an innovation in the sense I mean here).
· Entrepreneurial thinking & action – definitely went to securing strong competitive advantage (quite successfully).
Currently ARM is a large multinational company, and I got the feeling that a lot of the “entrepreneurial spirit” is gone.
From the contextual factors ARM is a typical large company: focused on profits and market share, established assets & cash flow, hierarchical decision making (the process of analyzing and evaluating new opportunities is very formalized, and smaller and uncertain initiatives definitely look hard to pursue), new products and services are mostly introduced due to competitive pressure (nice article in Fortune about ARM with some insights about the competition and overall ARM history - http://brainstormtech.blogs.fortune.cnn.com/2009/07/16/the-chip-company-that-dares-to-battle-intel/.)